Refund policy

RETURN AND REFUND POLICY

Because our products are handmade, personalized, or made to order, all sales are final.

We do not accept returns, exchanges, or refunds for:

• Changes of mind
• Incorrect names, dates, wording, colors, sizes, or photos provided or approved by the customer
• Small color differences caused by computer or phone screens
• Normal variations that may occur with handmade products

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If your order arrives damaged, defective, or different from what you ordered, please email info@eaglenestgraphics.comwithin 5 calendar days of delivery.

Include:

• Your order number
• Clear pictures of the item
• Clear pictures of the shipping box or packaging

If we confirm that the problem was caused by us, we will replace the item or issue a refund at no additional cost.

CANCELLATIONS

Personalized orders may only be canceled before production begins. Please contact us as soon as possible. Once production has started, the order cannot be canceled or refunded.

SHIPPING DELAYS

We will make every effort to complete and ship orders within the stated processing time. If we cannot ship your order within the promised time, we will contact you. You may accept the new shipping date or cancel the order for a refund.

APPROVED REFUNDS

Approved refunds will be returned to the original payment method. The time required for the refund to appear depends on your bank or payment provider.

CONTACT US

Email: info@eaglenestgraphics.com